Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact form
• Call us for emergency services
• Request a quote or estimate
• Subscribe to our newsletter
• Communicate with us via email or phone

The types of information we may collect include:

• Name and contact information (email address, phone number, mailing address)
• Property information and damage details
• Insurance information
• Payment information (processed securely through third-party providers)
• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide water damage restoration services
• Respond to your inquiries and service requests
• Schedule appointments and emergency services
• Process payments and insurance claims
• Send you important updates about your service
• Improve our services and website
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you
• Insurance Companies: We may share information with your insurance company to process claims
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of sensitive information

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Remember your preferences
• Provide personalized content

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors that may affect retention include:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Business needs

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending you an email notification (if applicable)

We encourage you to review this privacy policy periodically for any changes.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: